The  tagging experience is designed to make it easier than ever to add customers, tag items, take photos, and store items using the Chexology app. Watch the video or follow the instructions below to learn how to tag items. Video: New Tagging Experience Start an Exchange To begin tagging items, tap Start Exchange on the home screen. An Exchange happe...

  Who is this help guide for? This help guide is for coat check attendants and managers who are using Chexology in combination with the BBPOS Chipper 2x Bluetooth reader to check coats and other items. BBPOS Chipper 2x BT Reader Images The BBPOS reader looks like this:   If your bluetooth reader does not look like this, please find the correct reade...

Who is this help guide for? This help guide is for new coat check attendants who are using Chexology to check coats and other items.   Before you begin Please see the Getting Started with Coat Check help guide if you haven't already. Customer Issues Below some common situations with customers that might happen while you are performing coat check dut...

Who is this help guide for? This help guide is for bell team members that are assigned actions through the Chexology app. This article assumes that you know how to tag items. If you are a manager or team lead please also see the Using Web Dispatch article.   Overview Dispatch allows you to see all your assigned tasks (aka actions) in one place. What...

Who is this help guide for? This help guide is intended for coat check attendants who are new to using Chexology. For help with customer related issues that may pop up during your shift, please check out the Common Coat Check Situations help guide.   Before you begin The Chexology app should already be installed, running, and logged in on the tablet...

Who is this help guide for? This help guide is for coat check attendants and managers who are using Chexology in combination with the IPC Bluetooth reader to check coats and other items. IPC Reader If your bluetooth reader does not look like this, please find the correct reader guide here. Connecting the IPC reader the first time Ensure that your de...

Who is this help guide for? This help guide is for coat check attendants to use as a checklist to make sure everything is working properly before each shift or event.   Click on each question to expand the section and see more details. 1. Is everything plugged in and receiving power? USB Power Dock Check that the main power cord ① is plugged into a ...

Who is this help guide for? This help guide is for coat check attendants and managers who are using Chexology in combination with the VTAP Bluetooth reader to check coats and other items. VTAP Reader This is what the VTAP looks like.   If your bluetooth reader does not look like this, please find the correct reader guide here. Connecting the VTAP re...

Who is this help guide for? This help guide is for coat check attendants and managers who are using Chexology to check coats and other items. Select your specific NFC Bluetooth Reader Chexology works with a variety of NFC Bluetooth Readers. Click the one that looks like your device below to see specific troubleshooting tips for that reader. BBPOS Re...

Welcome to the Chexology Coat Check help guide! We’re happy you are here! Please click or tap below to learn more about each topic. Coat Check Attendants Beginner Getting started with Chexology. Intermediate How to deal with common coat check situations. Owners, Managers, and Administrators Setup Guide How to set up a Chexology kiosk. Chexology + Sq...

Who is this help guide for? This help guide is intended for hospitality managers and team leads. This article assumes that you understand how Chexology tags work and are familiar with the Admin dashboard. If you are a bell team lead and need to learn how to dispatch actions from the Chexology app, please see the Actions - Dispatch for Team Members a...

Who is this help guide for? This step by step help guide is for coat check administrators, managers, or owners that want to use the Square payments platform with Chexology. How Square works with Chexology Watch this video to for an overview of how Square works with Chexology. Chexology to Square Diagram Setting up Square to work with Chexology Step ...

The Action Report is where you can view a detailed history of all items and actions associated with Chexology tags at your location.  It displays a complete and searchable record of any tagged item, who handled it, and when, with helpful filtering options in real-time. Using the Action Report The Action Report contains the following options and sect...

General Bluetooth Troubleshooting - No reader connected If the iPad is not connected to a Bluetooth reader, you will see an orange bar across the top of the screen. Below are a few things you can check to troubleshoot the issue. Is the reader on and connected to power? Double-check all your connection points for power. Sometimes connectors can come ...

Who is this help guide for? Coat check administrators, managers or owners who are setting up a Chexology kiosk.   Welcome to Chexology! Get ready to eliminate paper claim tickets and experience smooth efficiency in your coat check operation with Chexology! Creating a Chexology account To start using Chexology as quickly as possible, you can create a...

Who is this help guide for? This help guide is for graphic designers creating branded background images and for owners, managers, and administrators uploading those graphics to the Chexology Dashboard.  Please note: This feature is only available in Chexology Expert and Enterprise Editions.   Step 1: Download the appropriate template Select your tem...